Remote Diagnostics and Management (“RDM”) is a solution that monitors and enables troubleshooting of dispensers remotely, using internet connectivity and specialist software. But how can RDM benefit a forecourt?
There are several reasons why RDM should be considered an essential addition to, and key factor for, future success at any forecourt. Particularly in today’s competitive landscape, investing in advanced solutions like RDM is more crucial than ever.
RDM provides fuel retailers with the ability to drive operational efficiencies by enabling real-time monitoring of equipment and reducing costs through its maintenance features. This solution also allows retailers to enhance customer service and satisfaction on the forecourt, as RDM facilitates a rapid response to specific needs or issues related to forecourt equipment.
Introducing the Remote Diagnostics & Management (RDM) solution by Dover Fueling Solutions® (“DFS”)
The Remote Diagnostics & Management (RDM) solution by DFS is an optional additional dispenser module allowing retailers to collect data and perform remote monitoring, management, diagnostics, and troubleshooting through DX Monitor®, across an entire forecourt.
DX Monitor® provides a centralised platform for monitoring and managing fuel across a network of forecourts. With this software, remote capabilities help reduce maintenance costs and maximise fuel dispenser uptime. Additionally, gaining visibility into the health status of each dispenser within a retailer’s network enables prioritisation of maintenance tasks in the most cost-effective manner.
Soren Powell-Holse, Senior Sales Director, Europe, at DFS, stated: “Today, most dispenser equipment issues are reported by the motorist, leading to delays in resolution times, dissatisfied customers, out-of-service dispensers, reduced fuel sales, and a weakened brand reputation.
This is where the connected dispenser comes in. RDM by DFS puts retailers in full control of their forecourt equipment and allows them to provide an optimal customer experience through our pioneering remote monitoring and management technology.”
When examining the impact of RDM on forecourts, DFS reports that it can prevent 1 in 3 service callouts by avoiding unnecessary dispatches of field technicians. Additionally, RDM enables fuel retailers to identify and resolve potential equipment issues before they escalate into major disruptions, improving operational efficiency and customer satisfaction.
What are the Benefits of Remote Diagnostics & Management?
DFS’s RDM solution enables forecourt owners to monitor their equipment’s performance in real time. RDM predicts when maintenance is required and helps avoid unexpected downtime due to breakdowns. This minimises reliance on on-site specialist technicians since many issues can be resolved remotely, reducing associated costs. Not only does this help retailers save on technical callout costs, but it also shortens downtime to enhance the overall customer experience on the forecourt.
Key Features of RDM by DFS
Key features include, but are not limited to, the following:
- A web-based application, which allows for secure remote management of several fuel dispensers at one time;
- Remote monitoring of fuel dispensers allows retailers to quickly action a fix and,
- Remote diagnostics and troubleshooting are on hand to remotely access site equipment alarms, operating conditions, and, thus lowering costs, and reducing the need for physical maintenance visits.
Unlocking the full potential of a forecourt’s operations
RDM by DFS helps forecourts operate more efficiently by analysing dispenser data and offering remote diagnostics when maintenance is required. This technology reduces costs and allows retailers to maintain operational control across multiple sites. By enabling real-time management, RDM by DFS supports the future-ready forecourt.
If you are a fuel retailer looking to learn more about how RDM by DFS could benefit you, send an enquiry to a DFS expert today.
