Stefan Weber, Managing Director of Windsourcing.com returns to PES to discuss the logistics of supplying spare parts and repair products as and when they are needed, wherever that may be. How big a role does digitization and automation play in making all the pieces of the puzzle fit?
PES: It is lovely to welcome you back to PES Wind Stefan. I trust you are well and business is good for you?
Stefan Weber: Thank you very much. We are also happy to talk to you again.
For us, the season started as early as January this year, whereas in previous years the first repair projects were not served until March. We did not see a decrease in orders or sales last year, as projects seem to have shifted regionally.
However, we feel that many projects were on hold due to Covid last year and that many of our customers wanted to pick up the pace and complete their projects as quickly as possible. Therefore, since the beginning of the year, we have been busy quoting, processing orders, and as always, continuously expanding our product line.
PES: 2021 has been quite a year so far hasn’t it, with lots of developments continuing to impact on the wind sector and, of course, the effects of the Covid pandemic still being felt. We’re over half way through the year now, so looking back so far how have things been for Windsourcing?
SW: As already indicated, the first half of the year already went very well for us. We were able to increase the number of orders compared to the previous year and already reached the previous year’s result at the end of June.
In February 2020, we launched our online store for customers from the EU and are really surprised how well it was accepted and used from the very beginning. The number of orders placed via the online store is rising continuously. Meanwhile, several orders are received daily via the online store, which we can transfer to our warehouse and ship with just a few clicks.
In addition to this development, we are also receiving more and more inquiries from new customers via our website and the online product catalogue, which we can supply with spare parts and repair material. So, our main sales channel, the website and thus the online shop, is doing a good job.
Of course, our team in Hamburg is also busy. We take care of the day-to-day business, talk to customers, follow up on deliveries, etc., but we also work on strategic issues that constantly develop Windsourcing.com as a company, such as supplier development, further development of the product portfolio.