• Simplified planning and documentation of service activities
• Easy management of all installed vacuum components (regardless of manufacturer)
• Available as a mobile app (Android and iOS)
Asslar, September 15, 2021. Pfeiffer Vacuum’s new “Virtual Service Management” (VSM) is a free web app that makes it possible to manage vacuum equipment from different manufacturers. The app is integrated into Pfeiffer Vacuum’s new Select & Request Portal, so that interested parties who register in the portal can access the new service directly. It takes just a few clicks, for example, to create your own locations, departments and machines, to which the various vacuum components are assigned, so that you can manage the vacuum equipment more easily. The corresponding product data and operating instructions are stored and made available in the system. A clear display of organizational units and vacuum components makes planning and documentation (e.g. of service activities, maintenance and repairs) over the entire service life much easier. The dashboard on the start page can be customized. Frequently required components can be easily marked as favorites and, if desired, displayed directly on the dashboard. Customers can also store additional information, such as maintenance intervals, the average running time and the last service date.
This makes it possible for the software to organize servicing and maintenance intervals worldwide and to involve the relevant Pfeiffer Vacuum service center in good time. System downtimes can be minimized by synchronizing maintenance activities. This improves decision making and planning reliability. Creating a service request is also quick and easy since the data can be filled in automatically. Photos and additional documents can be easily attached.
Each vacuum component is uniquely identified via an ID code and QR code. The tool offers the option of exporting QR codes in several formats (e.g. for a label printer). With the mobile app (Android and iOS), the QR code can be scanned by smartphones or tablets, providing an instant overview of the most important data (such as the article number, operating manual or service tickets).
A “guided tour” explains the various functions in detail. The tour can be skipped or restarted at any time. This ensures quick and safe handling at all times.
Video Virtual Service Management
More information on the Virtual Service Management can be found here:
About Pfeiffer Vacuum
Pfeiffer Vacuum (stock exchange symbol PFV, ISIN DE0006916604) is one of the world’s leading providers of vacuum solutions. In addition to a full range of hybrid and magnetically levitated turbopumps, the product portfolio comprises backing pumps, leak detectors, measurement and analysis devices, components as well as vacuum chambers and systems. Ever since the invention of the turbopump by Pfeiffer Vacuum, the company has stood for innovative solutions and high-tech products in the analytical, industrial, research & development, semiconductor and future technologies markets. Founded in 1890, Pfeiffer Vacuum is active throughout the world today. The company employs a workforce of some 3,300 people and has more than 20 sales and service companies as well as 10 manufacturing sites worldwide.
For more information, please visit www.pfeiffer-vacuum.com.